Refunds

EP Training is committed to providing the best HGV/LGV training available and EP Training will continue to raise the standard of tuition and services offered to our customers.

Employees and trainees who believe that they have suffered any form of discrimination, harassment or victimisation are entitled to raise the matter initially with the Company Secretary.  If the matter is not resolved then it will be dealt with by the business owner of EP Training.  All complaints of discrimination will be dealt with seriously, promptly and confidentially.

In addition to our internal procedures, employees and trainees have the right to pursue complaints of discrimination to an industrial tribunal under the following anti-discrimination legislation:

• Sex Discrimination (Northern Ireland) Order 1976, as amended
• Disability Discrimination Act 1995, as amended
• Race Relations (Northern Ireland) Order 1997, as amended
• Employment Equality (Sexual Orientation) Regulations (Northern Ireland) 2003
• Fair Employment and Treatment (Northern Ireland) Order 1998, as amended
• Employment Equality (Age) Relations (Northern Ireland) 2006
• Equal Pay Act (Northern Ireland) 1970, as amended.

However, employees wishing to make a complaint to a tribunal will normally be required to raise their complaint under our internal grievance procedures first.

Every effort will be made to ensure that employees who make complaints will not be victimised.  Any complaint of victimisation will be dealt with seriously, promptly and confidentially. Victimisation will result in disciplinary action and may warrant dismissal and asking trainee to leave the premises.

If, after investigation it is found complaints are upheld then a full refund will be issued.

Refunds and cancelations will be subject to the terms and conditions of business of EP Training.